Some of your questions may be answered below. For further assistance please use the contact form or call us at 1.877.518.5187.
Do you ship internationally?
Yes, but keep in mind it can be expensive particularly for sizes over 24″ on a side. Please email us your postal code, city and country, as well as the size, quantity and material you’re interested in and we’ll put together pricing for you. The website currently only allows U.S. orders to be fulfilled.
After I upload my photo, I see a red x through my picture and don’t understand why?
Your file is too small for a high quality print, please upload a larger file. You can determine how many pixels you’ll need for each size by hovering your mouse over the pink question mark next to each size at the create art page.
What printers, inks and paper do you use?
All of our prints come off the HP Designjet z6100 and z6200. We print on Ilford’s Omnijet Satin Photo RC 10mil paper and our Metallic paper is Lexjet’s Sunset Metallic Photo Paper. Our HP Vivera pigment inks are rated to last an excess of 100 years without fading. (indoors and out of direct sunlight and high humidity). *Note* Keep all prints out of sunlight, high humidity and warm areas. Also, it is a good idea to rotate artwork so that the same light is not cast on the image year after year.
I have existing prints I’d like you to face mount to acrylic, can you do this?
We can do this but have a few requirements that need to be met in order to face-mount customer supplied prints. Here’s what we would need:
1) .25″ bleed on all four sides. For example, if you want a 20×30″ you would need to supply us with a print that is 20.5×30.5″. (.25″ would be trimmed off of all four sides during the mounting process).
2) we need at least 4″ of non print area on either the left or right of the short side. For example, the 20×30″ size would need non-print area (4″ of paper on the 20″ side)
3) we are not responsible for damage to customer supplied prints. The face-mounting process is difficult and prints do get damaged on occasion (air bubbles, spec of dust). We recommend you send 2 prints of ea. so we have a back up in case something happens.
4) Print must be an inkjet print.
5) The paper must be a gloss or satin photo paper. The paper needs to be as smooth as possible or it will show an orange peel effect.
How do I care for my prints?
All prints can be wiped with a lint free, slightly damp cloth. Be careful with the acrylic as it can scratch easily. Do not store prints in areas with extreme temperature change such as storage units. *Note* Keep all prints out of sunlight, high humidity and overly warm conditions.
Why won’t my photo upload?
It’s likely that the image is not a JPEG or it is over 50MB in size. Bumblejax accepts jpeg files only when ordering through the website. Save your digital picture as a level 10 JPEG files for best results. Any JPEG artifacts you see in your prints come from the JPEG file coming out of your camera, not from saving them as a level 10 for output purposes. File size should not exceed 50 MB. Please keep in mind that depending on the upload speed of your ISP, it may take up to a minute or two to upload a high quality photo. We understand that you may have files much larger than 50MB or don’t want to use a JPEG. If this is the case, please call us at 1-877-518-5187 or email us here and we’ll quickly get back to you with our FTP instructions.
Does my mounted print come with hanging hardware?
Yes, all prints are ready to hang on your wall right out of the box! Each print comes with a drywall hook and instructions (no tools necessary). Do not hang prints directly above sleeping areas or where people will be hurt if print falls off of the wall due to earthquake or hanging hardware malfunction. Each drywall hook can hold up to 50+lbs.
How long does it take to get my prints if I ordered online?
All prints are finished within 4-6 business days (8 to 10 biz days for custom sized orders) from the time the order is placed (we do not work weekends) and then shipped choosing one of our shipping options (We use FedEx). You can choose Ground shipping, 3-day air or Next Day air shipping. Once you type your information in the checkout area these expedited options will appear. *Note, Ground shipping takes one week to get to the east coast. See link for for estimated delivery times (use zip code 98109 in the origin zip / postal code field) http://www.fedex.com/grd/maps/MapEntry.do
Are rush orders available and if so, what’s the cost?
Rush orders are now available. The cost is 15% of your total order. Rush orders will ship in 2-days if ordered before 12pm PST (*Note, large rush orders may take a day or two longer. You can choose this option in the checkout area of the our website. Transit time is not included. To calculate the time it will take for FedEx to deliver, please visit http://www.fedex.com/grd/maps/ShowMapEntry.do to figure out how long it will take for your package to delivery. Our ZIP code of origin is 98109.
How much longer does it take to receive custom sized orders?
It typically takes 3 days longer to produce custom sized orders. Large custom orders will take more time to produce (on average, 8-10 business days).
What if my picture is damaged in shipping?
Claims for defects or damages must be made by the customer via email no later than 10 calendar days after delivery. If no such claim is made, Bumblejax and the customer will understand that the print has been accepted. By accepting the print, the customer acknowledges that Bumblejax performance has fully satisfied all terms, conditions and specifications. You will need to keep all original packaging and contents until the claim resolution process is finished. It’s best to email us pictures of the box, the packaging and the damaged piece. In some cases FedEx will need to pick up the box, packaging and damaged pieces in order to process the claim.
Can I re-order the same picture at another time?
Absolutely! Sign in and go to your order history. From here, you can re-order any print that you have purchased in the past.
What is your return policy?
BumbleJax.com is committed to quality products and your satisfaction is 100% guaranteed!
To return your item(s) please pack them in the original box and include the completed Return Form (Bumblejax_ReturnForm.pdf). Be sure to specify the reason for the return, and what action you would like us to take: Free Replacement or Refund.
- Return any item in original packaging within 30 days of receipt. We will issue a refund for the purchase after we receive the piece back into our gallery and give it a quick onceover.
- Shipping charges are not refundable.
- You are responsible for return shipping costs.
We strongly encourage you to return your item via a trackable method.
Bumblejax takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control and are not covered by the guarantee. Please note that we cannot be responsible for:
Spelling, punctuation or grammatical errors made by the customer.
Inferior quality or low-resolution of uploaded images. This includes out of focus files. We do not do any sharpening on our end unless requested by the customer.
Errors in user-selected options such as choice of finish, quantity, cropping of photo or product type.
Damage to the products arising after delivery to the customer.
Color matching what you have printed off your printer or see on your monitor. We are a “pleasing color” print house. If you need to see color proofs please order a small print(s). We offer 12×9″, 10×15″ and 7×7″ or larger. We now offer an acrylic proof at these sizes as well. Simply upload your file, choose either the 7×7″, 9×12″ or the 10×15″ size and then choose the acrylic option. An option for a proof will appear just below.
What DPI or PPI should my image be for the best looking print?
150 DPI (or 300 ppi) will get you a great looking print. Note, that lighting, file compression and the type of camera can all effect the final outcome of the print. Do not re-save your .jpeg file over and over again, the result will be poor image quality. The Bumblejax engine will analyze the horizontal and vertical pixel counts and determine which sizes will be best suited for the uploaded image. If we find that an image is less then suitable for reproduction, we will be sure to contact you.
Do all orders have to be placed online?
Yes, (except for custom orders) but you may make a payment offline with a check or money order. BumbleJax does not accept any orders by mail. This includes cd’s with files, scanned images, or hard copy prints. All orders must be placed via our website. If paying by check or money order, please note that your order will not ship until the funds have cleared. For custom orders call our toll free number 1-877-518-5187.
I made a mistake and need to cancel my order. Can I?
Possibly. Our systems are highly automated and many orders go into production almost as soon as they are submitted. Once an order is actually in production it is too late to cancel the order, and we cannot guarantee that we will be able to cancel any order.
However, if you still wish to try and cancel your order, send an email to email@example.com telling us that you wish to cancel your order and please include your order number so we can identify you in our system. Your email will be addressed promptly.
What kind of quality/color guarantee do you have?
We have years of experience in printing, print-design and photography and are very particular about our print quality. In the end, the quality of the print is very much dependent on the file you provide us with. Computer hardware varies substantially – specifically, monitors and CRT displays. It would be impossible for us to claim that the image on your screen will look the same on our screen, let alone our printed reproduction. However, we do utilize color profiling software to generate the most accurate reproductions possible. We highly suggest purchasing a small proof it color is critical.
Does the bamboo have variations in color and grain?
Yes, bamboo can vary in color and grain direction. Some panels may be a bit darker or even a bit more reddish in color.
Can I pay with cash or a check?
Absolutely, but we will not begin production until the check or cash has been deposited.
When will I receive my print?
All prints are handmade and completed within 4-6 business days. So, all prints should be received within 7-16 days.
Changes To Our FAQ Policies
Bumblejax may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise. This policy was last changed on August 14th 2011.
If you have any questions that aren’t answered here please email us at firstname.lastname@example.org