Some of your questions may be answered below. For further assistance please use the contact form or call us at 1.877.518.5187.

Order Placement Questions

Do All Orders Have To Be Placed Online?

Orders for standard sizes using Canadian and US shipping addresses should be placed online for our convenience as well as yours, but if you'd prefer to place an order by calling in your information we can do that.

If you are ordering with an international billing address or need to ship outside the US or Canada, we will need to place the order for you.  You may contact us with your payment information.

If you are ordering any custom sizes to be shipping in the US and Canada, we create a quote and payment link for you to place the order securely online.  You may contact us with your size, material, preferred paper and biling/shipping information.

You may submit a check or money order online, but please note that we will not begin to produce your order until we have received the check or money order and the funds have cleared, so it can add a week or more to production time.  We highly recommend paying via Paypal or credit card (we accept Visa, Mastercard and American Express)

Can I Cancel The Order If I Made A Mistake?

It depends on when you want to cancel. Our systems are highly automated and some orders go into production almost as soon as they are submitted, but typically you would have a couple days to change your mind. Once an order is actually in production it is too late to cancel the order, and we cannot guarantee that we will be able to cancel any order.

Please contact us via email, phone (1-877-518-5187) or live chat (if available) to cancel your order and please include your order number so we can identify it in our system. Your email will be addressed promptly, but it would help to put "Cancel Order" in the subject line.

Is It Possible To Easily Reorder The Same Picture Later?

Absolutely! Just sign in to your account and go to your order history. From here, you can re-order any print that you have purchased in the past by hitting the reorder link next to the purchase.

Can I Pay With Money Order Or Check?

Absolutely, but can't begin production until the check or money order has been deposited and cleared.  We recommend paying via Paypal or credit card to receive your print as quickly as possible.

I Don't See The Size I Want. Do You Offer Custom Orders?

Absolutely! The sizes you see in the price grid or at our online configuration page are the sizes we stock in house and are produced a couple days faster, but we can do any size up to 96x48" in the acrylic, dibond or gatorfoam. For the aluminum product our max is 36x24" due to possible bowing at larger sizes. For the bamboo product we can only do the sizes you see online unfortunately, but hope to soon offer any size up to 36x24". Custom sizes take 6-8 business days to produce and the order minimum is $75.

Shipping Questions

Do You Ship Internationally?

Yes, but keep in mind it can be expensive particularly for sizes over 24″ on a side.   Please email us your postal code, city and country, as well as the size, quantity and material you’re interested in and we’ll put together pricing for you. While we allow anyone in the world to place an online order shipped to US and Canada, we will need to send a Paypal invoice for orders shipped anywhere else.

What Is The Shipping Charge?

Our current shipping charge for online orders is 10% of the product price ($10 minimum).  Generally speaking, custom size orders with prints at 40x30" and below also get a 10% rate, but for cheaper products such as gatorfoam and dibond it could be more.  This rate applies to all US states except Alaska and Hawaii which get a rate of 25% + $10 for 40x30" and below.

Shipping rate to Canada for sizes 40x30" and below is 25% + $10.

Shipping costs start jumping fairly quickly once you get beyond 40" on a side.

International orders (except Canada) with sizes at 24" and below are anywhere from 30-75% of the product price and getting larger than that can raise the shipping price to 75-100% or more of the product price.

Timing Questions

How Long Does It Take To Receive My Order?


All orders of stocked sizes (order configured online) are completed within 5-6 business days unless there are many prints (typically 10 or more), which could extend production time.  We would notify you of this.

All orders of custom sizes (or a mix of custom and standard) are completed and shipped out in 6-8 business days.  Again it could be longer for many prints.

Rush orders available for standard sizes only which gets your print out in 2 business days for a 20% extra charge.  If you place the order before 12PM PST we ship it out the very next day.



Important:  During the winter months even expedited shipping isn't guaranteed due to possible weather restrictions.  Give yourself a couple extra days during the winter particularly if you're on the East Coast and there are known severe storms in the US.

You can choose Ground shipping, 2-day, 3-day  or Standard Overnight shipping.  Once you type your information in the billing area at checkout these expedited options will appear with pricing.

In general, West Coast standard shipping time is 1-3 business days and East Coast is 5 business days.
All of WA, much of OR and some of ID  is just one business day with ground shipping so don't expedite if you don't have to!

Please see the map below to determine how long it takes to ship standard to your location, but keep in mind winter weather can delay shipments.





Are Rush Orders Available?

Yes! Rush orders are available at a cost of 20% of the order.   Rush orders get out our door in 2 business days with the first business day cut off at 12PM PST.  So, if you get your order in before 12PM PST, it will go out the very next day unless that day is a Sat or Sun. If you have a large order this extremely tight turn around may not be possible, so please contact if you need to rush out more than 5 pieces.

This option not available for custom sizes, only standard sizes ordered online.

You can choose the rush option at checkout.

Printing Questions

What Printers, Inks & Papers Do You Use?

All of our prints come off the HP Designjet  z6100 and z6200.

Our standard paper is a Mitsubishi Diamond Jet Photoluster paper and our metallic paper upgrade is aLexjet Sunset Metallic Photo Paper.

Our HP Vivera pigment inks are rated to last in excess of 100 years without fading. (indoors and out of direct sunlight and high humidity).

Keep all prints out of sunlight, high humidity and warm areas. Also, it is a good idea to rotate artwork so that the same light is not cast on the image year after year.

What DPI or PPI Should My Image Be For The Best Looking Print?

150 DPI (or 300 ppi) will get you a great looking print, but we have great success at lower DPI.  Note that lighting, file compression and the type of camera can all effect the final outcome of the print. Do not re-save your .jpeg file over and over again which can result in poor image quality.  The Bumblejax photo configuration engine will analyze the horizontal and vertical pixel counts and determine which sizes will be best suited for the uploaded image.  If we find that an image is less then suitable for reproduction, we will be sure to contact you.

What is the largest size you can do?

We can go as large as 96" x 48" for the acrylic, Dibond and gatorboard products.

What Colorspace Do You Accept?

We recommend using a standard working space profile such as sRGB, Adobe RGB 1998 or ProPhoto RGB. Please make sure the colorspace is embedded into your file.  If no colorspace is embedded, the default will be sRGB.

Mounting Questions

If I Send You My Own Print, Are You Able To Mount It

This is a question we get a lot, particularly for the acrylic face mount process.  Here are the requirements for sending is your own print for the acrylic mounting process.

UPDATE:  Sorry, but in most cases we are no longer accepting orders with a customer supplied print.  If you have ordered from us before using your own prints or have a large order we may accommodate you, but it's a case by case basis.  Please contact us to discuss!

  • Bleed: We need 4" on either side of the shortest side and 1/4" bleed on the other 3 sides.  For example if you were supplying us a 30x20" print would be 30.5"x24.25" print when including white space.
  • We are not responsible for damage to customer supplied prints. The face-mounting process is difficult and prints do get damaged on occasion (air bubbles, spec of dust). We recommend you send 2 prints of each so we have a back up in case something happens.  It's OK to just send one, but if something happens and we need to do it again, it slows down the process.
  • We do not recommend the mounting process for prints that aren't easily duplicated.
  • Must be an inkjet or c-print.
  • The paper must be a glossy or satin photo paper (metallic papers are ok). The paper needs to be as smooth as possible or it may show an orange peel effect.

Does My Mounted Print Come With Hanging Hardware?

Yes, all prints are ready to hang on your wall right out of the box!  Each print comes with a drywall hook and instructions (no tools necessary). Do not hang prints directly above sleeping areas or where people will be hurt if print falls off of the wall due to earthquake or hanging hardware malfunction.  Each drywall hook can hold up to 50+lbs.

Will Any Part Of My Image Be Removed During The Mount Process?

Yes, we need to trim off 1/8" (often times a bit less) when mounting prints to our different materials. Please make sure that you account for this when placing a digital signature in your file. We recommend having the signature 3/8" away from the edge of the image. 

Product Specific Questions

What will the grain look like on the edge of my bamboo print?

Grain direction is determined by the orientation of your image (portrait or landscape) and our available inventory. The image below shows the two possibilities of what the visible edge will look like when your print is hanging on the wall.

Bamboo Edge Grain


Note About Quality Of Acrylic Proofs

We offer an acrylic proof which can be purchased at in sizes of 7x7, 12x8 or 12x9 so our customers can see what their image will look like face mounted behind acrylic.  It excludes the dibond backer, the floater blocks and hanging hardware and may also have imperfections such as a dust spec, small bubble or an edge that is a bit rough.  Please note the proof is to get a look at the color and the look of the acrylic over your image and does not reflect the high quality standards of our full finished photo mounts.

Returns/Refund Questions

What Is Your Return Policy?

BumbleJax is committed to superior products and customer service.  We go the extra mile to make sure our customers are happy, but please know we can't be held responsible for the following:

  • Spelling, punctuation and grammatical errors made by the customer.
  • Errors in selected options such as material, quantity, paper type or cropping.  Please be sure to review your order and make sure it's what you want!
  • Damage to your print not related to transit (ie dropping your print)
  • Exact color matching what you see on your end.  Our print experts do a great job and while we have an ICC color profile we can send you, if you are very particular about exact color matching we recommend ordering a small paper proof first to make sure.   We also offer proofs of the acrylic product to see how your image will look behind the acrylic (excludes backing and hanging material).
  • Make sure the quality of your image is where you'd like it to be at actual print size. We look at every image but don's have time to contact every customer about image quality so please be sure to upload images you will be happy with at the size you've chosen. We cannot issue a refund due to poor image quality. 

Returning Your Product

  • Please inspect the product as soon as you can and notify us immediately of any shipping damage or other issues.  We would also greatly appreciate pictures of the damage in order to file a claim with FedEx.  We must be notified via email or live chat within 10 calendar days of receiving your print.
  • If no such claim is made within 10 days, Bumblejax and the customer will understand that the print has been accepted.  By accepting the print, the customer acknowledges that Bumblejax performance has fully satisfied all terms, conditions and specifications. You will need to keep all original packaging and contents until the claim resolution process is finished.
  • Return any item in original packaging within 30 days of receipt. We will issue a refund for the purchase after we receive the piece back into our gallery and give it a quick look.
  • Shipping charges are not refundable.
  • You are responsible for return shipping costs.
  • We strongly encourage you to return your item via a trackable method.
  • Please fill out the return form and include in your return package.


What Kind Of Quality/Color Guarantee Do You Have?

We have years of experience in printing, print-design and photography and are very particular about our print quality.  Computer hardware varies substantially – specifically, monitors and CRT displays. It would be impossible for us to claim that the image on your screen will look the same on our screen, let alone our printed reproduction. However, we do utilize color profiling software to generate the most accurate reproductions possible. We highly suggest purchasing a small proof if exact color matching is critical.

As for resolution concerns, our online order system is setup to detect that the image has enough resolution to print at a particular size.  In the rare case an image gets through our system that doesn't have enough resolution to print to our standards we will contact you.  You might be surprised but some customers prefer a bit of a low resolution look!

Pricing Questions

Why Are Your Prices Higher Than Some Of Your Competitors?

It's important to note that not all art is created equally.  There are quite a few variables involved.  With cheaper competing products, the image will often times be printed directly to the material.  For example some companies print directly on the acrylic.  We first print to high grade photo paper then face mount the image to the acrylic providing the full color gamut and color clarity/vibrancy.  We believe printing was made for paper and that certainly achieves the best result but it requires highly skilled labor and it's not an easy process.  This results in a higher price.  We also back the acrylic/print with a dibond backer to stabilize the acrylic and keep it from bowing over time.  Other companies may use a cheaper backer or none at all which is when you'll see stand off bolts to attach it to the wall in all four corners.  Our pieces have no obstruction so  there is no distraction away from the image.  Everything is hidden so it appears you wall art floats from the wall.  Everything you need to hang it is provided with no tool required.

On a final note, we don't skimp on customer service.  Your emails are answered quickly.  Your phone calls are answered by knowledgeable customer service reps right away and most importantly if there is an issue with a damaged print or any other issue we take care of it quickly.

Don't take our word on our commitment to quality and customer service! We have over 400 reviews positive reviews independently verified by the Ekomi service!

Care/Maintenance Questions

How Do I Care For My Prints?

All prints can be wiped with a lint free, slightly damp cloth.

Be careful with the acrylic as it can scratch easily and do not use Windex on these.   We now sell a soft cloth and special cleaner designed for the acrylic which can be ordered online from our acrylic page.  It's designed to clean and polish while removing minor scratches.

Do not store prints in areas with extreme temperature change such as storage units.   Keep all prints out of sunlight, high humidity and overly warm conditions.